Frequently Asked Questions
🌿 Product & Skincare
What skin types are your products suitable for?
Our products are suitable for all skin types; however, we suggest you make sure they are safe to use if you have any type of peanut or tree nut allergy. This is because our body oil and personal lubricant both include sweet almond oil. Our personal lubricant also has grapeseed, apricot kernel and sesame oils as its base. The four oils together create the right kind of consistency for intimate pleasure, whether alone or with many.
Are your products safe for sensitive or acne-prone skin?
While they have not been dermatologist or clinically tested, they have shown to be safe for sensitive or ance-prone. Lily essential oil, specifically, is known for its ability to moisturize, soothe and brighten skin, and is reported to help with skin conditions such as eczema and psoriasis because of its anti-inflammatory effects.
How should I build a routine using Orelia’s products?
For the body oil, you can use it after a shower or bath (on dry or wet skin), or mix it with a facial moisturizer for an added boost (a little goes a long way). The routine you build depends on what you’re trying to achieve. Our customers use it in a variety of ways: on specific areas that have dry skin or aching muscles; as an all-over moisturizer after a bath or shower; or combined with their facial moisturizer for an extra boost.
The personal lubricant also can be used in a variety of ways even though it is designed primarily for vaginal use and is also safe for men. Thanks to its concentrated level of hemp-derived CBD oil, some users have found it helpful beyond intimacy—like applying it to sore or tense muscles for added comfort. While it's not intended to treat or cure any medical conditions, CBD’s natural anti-inflammatory properties may help reduce vaginal discomfort and enhance sensation and pleasure. Note: this lubricant is not compatible with condoms. Even if you’re not experiencing discomfort, many find the added benefits make intimacy feel even better.
Can I use Orelia products with other skincare brands or actives (like retinol or vitamin C)?
CBD oil and retinol A are chemically compatible; however, both can affect skin sensitivity. If you are concerned, use one first, wait a few minutes before you apply the other.
How can IntimaCBD help with menopause symptoms?
During menopause, many women experience vaginal dryness, discomfort, and a decrease in natural lubrication due to hormonal changes. IntimaCBD combines nourishing planty-based oils—ideal for hydrating, protecting, and calming sensitive or intimate skin—with soothing CBD to help moisturize delicate areas, reduce inflammation, and support comfort and intimacy—naturally and gently.
Is IntimaCBD safe to use during or after cancer treatment?
Many women navigating cancer treatment—especially breast or gynecological cancers—experience vaginal dryness, irritation and discomfort as side effects of therapies like chemotherapy or radiation. IntimaCBD is formulated with clean, plant-based ingredients and no added fragrances or harsh chemicals, making it a thoughtful choice for sensitive skin. Always consult your medical team before using any new product during treatment.
What makes IntimaCBD different from other intimacy oils?
IntimaCBD is crafted with a blend of five nourishing oils—sesame, grapeseed, apricot kernel, sweet almond, and premium hemp-derived CBD. Together, they deliver a lightweight, luxurious feel that supports hydration, reduces discomfort, is safe for daily use, and promotes an emotional and physical connection without synthetic additives or irritation.
🌱 Ingredients & Ethics
Are your products clean or natural? They are as natural as they come. We use only natural/pure ingredients and even the peanut butter in our dog treats are all-natural and safe for animals, which means no honey and no xylitol.
Does the CBD Oil have THC in it? No. Our CBD Oil is hemp-derived, which means it contains less than 0.3% THC-Delta-9. the compound that causes a “high.” This means our CBD oil is federally legal and it has been tested and certified by the FDA. Our CBD oil is full-spectrum and is known for its anti-inflammatory, calming and balancing properties. Which means it offers the wellness benefits without the psychoactive effects of THC.
Do you use any synthetic fragrances or harsh chemicals? No, we do not.
Are your products vegan and cruelty-free? Yes, they are.
Where are your products made? The products are made in Bethany Beach, DE., using commercial-grade kitchen equipment.
Do you use sustainable packaging? Our packaging is made of recycled plastic and our kraft bags for our dog treats are recyclable.
📦 Orders, Shipping & Returns
What’s your return policy? Because our products are personal in nature, they can not be returned. If a product is damaged or arrives incorrect, simply reach out to us at oreliaproducts@gmail.com and we’ll work to make it right. Please include a photo of the damaged or incorrect product and we’ll send you the correct product or a new one.
How can I track my order? Each product comes with a tracking number.
💬 General & Community
How can I contact you with questions or concerns? You can email us at oreliaproducts@gmail.com for any questions or concerns.
How can I stay updated on product launches or restocks? You can head to our Contact page and sign up to receive our newsletter.
Do you have a referral or rewards program? Not at this time.
How can I become a brand ambassador or collaborate with Orelia? Reach out to us at oreliaproducts@gmail.com and we can start the conversation.